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"Every drop
in the ocean counts."
       - Jacques Cousteau
Policies & Procedures

Reservations can be made online or by calling our toll free number Call (800) 896-4606. We require a MasterCard, Visa or Discover to reserve a rental property. We’re sorry we do not accept American Express.

After making a reservation, a lease agreement will be mailed to you. The signed lease along with a 50% deposit plus a processing fee of $74.00 and a cleaning fee (if applicable) is due within 7 days after your reservation is made. You can pay by personal check, money order or by the credit card you used at time of booking. The remaining 50% of rental amount is due by May 1st. If paying by check, please have it to our office by May 1st. If a check is not received by May 1st we will charge your credit card on file. Reservations made after May 1st, will require full payment with in 10 days of the reservation along with the signed contract. If you are reserving a home less then one week before the date of occupancy, your credit card on file will be charged immediately for the full amount. There is a $45.00 fee to change your reservation after receiving your signed contract back in the office.

Damage Protection Fee
We no longer require individual security deposits for each property. Instead, we have instituted a $65. Damage Protection Fee (DPF) which will be charged with your rental. This is a mandatory, nonrefundable fee, and protects you much the same way an insurance policy would. This plan protects you from accidental damage expenses which result from an accident within the unit due to your inadvertent acts or omissions. Note, the Damage Protection Fee (DPF) plan does not cover negligent or willful and wanton conduct. For a full description of the plan, please view the Damage Protection Fee for Description of Coverage detailing full terms and conditions that apply. *Important: You must notify of any damage or theft to the unit during your occupancy, or this (DPF) plan is void.

Cancellation Policy without a signed contract must be notified of any cancellations within 10 days of booking date.

Cancellation Policy with a signed contract
You must notify in writing, or by phone of a reservation cancellation. If the reservation agent has received cancellation and unit is re-rented for entire canceled reservation period at no loss to the Owner; Tenant’s payments will be refunded, less a cancellation fee equal to 25% of the rental rate. If unit is not re-rented for entire canceled reservation period, all Tenant payments are forfeited.

Trip Cancellation Insurance
We offer Trip Cancellation Insurance through CSA Insurance. Please view the CSA Travel Insurance Brochure for an outline of coverage. If you have questions regarding their policies, please call them at 866-298-6846 and reference that you will be renting through Click here for details.

Every effort is made to ensure all information in the Web site(s), Brochures, Lease and Computer Reservations system is accurate and complete. However, owners can and sometimes do make changes to their properties without notifying us. cannot be held responsible for typographical errors, omissions, price changes, and, but not limited to, changes made by owners in furnishings, equipment, bed arrangements, etc.

Occupancy Limits
Total occupancy in properties may not exceed the maximum number of occupants allowed as shown on page 1 of lease agreement. Children, including babies of all ages, are counted. OVERCROWDING OR MISREPRESENTATION IS GROUNDS FOR IMMEDIATE EVICTION WITHOUT REFUND.

Check-In Procedures
Check-in begins NO EARLIER than 3:00 PM. You cannot check in if the unit has not been inspected. Do not go to the accommodations prior to checking in at our office. Our inspection crew will not clean accommodations if there are people or cars present. If you anticipate arriving after 5 PM please notify our office ahead of time so we can make special arrangements for key pickup.

Check-Out Procedures
Check-out is no later than 10 AM on the departure date (SORRY, NO EXCEPTIONS). YOU WILL BE CHARGED ANOTHER DAYS’ RENT FOR VIOLATION. Tenants are responsible for following Tenant instructions posted in unit and for leaving unit and grounds undamaged and thoroughly cleaned. If you cannot find the tenant instructions or have questions about our departure cleaning expectations, you must call our office. Rental accommodations will be inspected after your departure and must be left in the same condition as when you arrived. After all windows and doors have been locked and your party has vacated the premises return your keys to office. Upon Check out you will be offered a chance to reserve your vacation property/week for the following season.

Be advised that homes that do not allow Guests to bring a Pet does not MEAN that any home is Pet Free.
If You or a Guest in your group has Allergies, be advised that we do not and cannot guarantee in ANY case that a home is Allergen Free, this includes Pet, Pollen, Mold, Chemical or any other Allergen.

CSA Vacation Rental Insurance has been included with your reservation and will be a part of your initial deposit payment. Vacation Rental Insurance reimburses for pre-paid, non-refundable expenses due to certain unforeseeable circumstances that may jeopardize your vacation investment and force you to incur unplanned expenses. We strongly recommend you purchase this valuable protection. If declined, you acknowledge you have read and understand our cancellation policy and choose not to purchase Vacation Rental Insurance on behalf of all occupants.

Copyright 2007-2014., all rights reserved.
All information deemed reliable but not guaranteed. All properties are subject to prior sale or rental, change or withdrawal. Listing broker(s) and information provider(s) shall not be responsible for any typographical errors, misinformation, or misprints and shall be held totally harmless.

* All information deemed reliable but not guaranteed. All properties are subject to prior sale or rental, change or withdrawal. Listing broker(s) and information provider(s) shall not be responsible for any typographical errors, misinformation, or misprints and shall be held totally harmless. Copyright © 2011-2013